Building Tomorrows, Today!

Looking Back to See Ahead -

What is a workforce intermediary? This paper is an attempt to answer this and other questions. In a time where finding and keeping talent is a real issue, our purpose is to provide a history and offer solutions.

What is it?

Workforce Intermediaries align employer need (retention and talent acquisition) to candidate preparation & training (career pathways)

What was the best concert or performance you have attended?
Who was the producer?
A Workforce Intermediary (WI) is like the concert producer. He builds a bridge between two customers. The first customer is the performer (the employer looking for workers). He defines the needs (of the employer), works with the lighting (HR department), the sound (hiring manager), the back stage personnel (employer support services), the hotel (work culture), etc. to define and understand the need. The second customer is the concert attendee (individual looking for employment). He examines access to tickets (resumes), concessions (support services), ushers, (case management), seating (training support), to optimize the concert (work) experience. Finally, the WI reinforces the bridge to optimize and enhance the connection so that the performers says, “Great audience (great employee); looking forward to working with you again and the concert attendee says, “Great concert (great employer); thanks for producing a great experience and making the connection. The Workforce Intermediary’s best “concert production” is a building bridge that improves access between an employer looking for quality workers and individuals seeking career-path work opportunities.

How does this benefit…

  • Businesses, the WI provides a structure that facilitates the connection of “fully qualified” candidates to career opportunities in high demand industries.
  • Communities, the WI provides a clearer understanding of business needs and job requirements and improves access to employment opportunities for the candidates they serve

What does it cost/investment?

  • Reduced Cost per hire is experienced when a WI is engaged with community and faith-based organizations
  • Increased Retention is also experienced when the WI is involved  early in workforce development  activities

Can you
prove it?

  • Evidence that Workforce Intermediaries work is in the opportunities youth and adults have had in accessing work opportunity. Examples are provided in the case studies as well as the placements listed by each workforce intermediary that follows.
  • 1623 placed as of June 2020


Ephesians 2:10